Privacy Policy
Last updated: 23/11/2025
This Privacy Policy explains how Whiley Electrical (“we”, “our”, or “us”) collects, uses and protects personal information when you visit our website or contact us for electrical services in the West Midlands.
1. Information We Collect
We may collect and process the following information:
Contact details such as name, phone number, email, and address
Service information related to your enquiry or project
Technical data such as IP address and website usage statistics
Communication records including forms submitted and messages sent
We only collect personal information necessary to respond to enquiries, provide services, or improve our website.
2. How We Use Your Information
Your information may be used to:
Provide quotes and respond to enquiries
Schedule and complete electrical work
Provide support and safety documentation
Improve website performance and user experience
Send service-related updates when necessary
We do not sell or share your personal information with third parties for marketing.
3. Legal Basis for Processing
We process personal information under the following lawful bases:
Contract – to provide requested services
Legitimate interest – for business operations and safety compliance
Consent – where required for cookies or optional marketing
4. How We Store and Protect Your Data
We take appropriate security measures to protect your information from unauthorised access, loss, or misuse. Only necessary personnel and trusted service providers may access personal data for business purposes.
5. Your Data Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion where applicable
Withdraw consent for marketing at any time
Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated
To exercise these rights, please contact us using the details below.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes collected or to comply with legal obligations (such as electrical safety record requirements).
7. Contact Us
To ask questions or request data changes, please contact:
Whiley Electrical – 07871 183258 – jonny@whileyelectrical.co.uk
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.